Your new company
We now have an open position for the world's leading telecommunications company.
Your new role
Your responsibilities:
- Design and optimize IT architectures specifically for Contact Center and Call Center Technologies.
- Analyze requirements to develop effective and innovative solutions for customer engagement and support.
- Ensure seamless integration of components, systems, and functions to the customer interaction point.
- Implement architectural concepts in product development and services tailored to Contact Center needs.
- Manage architecture and design activities in large strategic and international projects, offering comprehensive advice to top management.
- Lead and collaborate in cross-functional teams using agile methodologies.
What you'll need to succeed
- Proven architecture expertise in designing and implementing Contact Center and Call Center solutions.
- Certification or extensive experience in Contact Center technology platforms (e.g., Sprinklr, Genesys, etc).
- Experience in implementing AI and machine learning solutions in a Contact Center context.
- Experience in managing strategic projects with a focus on customer support technologies.
- Up-to-date with the latest technologies and methodologies in Contact Center environments.
- Substantial professional experience with end-to-end technological responsibility in Contact Center systems.
- Intercultural experience to customer support technologies.
- Proficient in English, both spoken and written, with excellent communication skills.
What you'll get in return
- Financial benefits
- Benefits with focus on learning and development
- Benefits with focus on health and sport
- Benefits with focus on family and work – life balance
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.
#LI-DNI